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Job Details

SIDRA4880 - Deputy Chief of Clinical Operations

Department: Patient Services
Division: Patient Operations
Contract Type: Full Time
Closing Date: 18-Jul-2019
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

Department/Branch Profile:

Our state- of-the-art patient and family-centered services serve both children, women and their families.  Our experienced and talented people operate within an interdisciplinary model of care supported by the best evidence-based world class technology.

Patient Services oversees different clinical services and corporate functions that work collaboratively to provide optimal care in a high-performing environment where patient and family outcomes and family and employee satisfaction are core values.  Services are delivered an emphasis on research, education, quality improvements, high performance and patient and family safety as an integral part of each unit’s profile.

Job Summary:

The Deputy Chief of  Clinical Operations provides both strategic and operational leadership in the management of Patient Services at Sidra Medicine.  Reporting to the Chief of Patient Services, the Deputy Chief of  Clinical Operations provides the leadership and management necessary to ensure that Patient Services has the proper operational controls in place to provide safe patient care and to ensure financial strength and operating efficiency.

S/he coordinates the activity and performance of Executive Directors of Operations across Patient Services in support of the Chief of Patient Services. The Deputy Chief of  Clinical Operations  is also responsible for ensuring that all recommendations, decisions, directions and actions made and associated with this role are carried out in accordance with and support the strategy, values and guiding principles of Sidra Medicine.

The Deputy Chief of  Clinical Operations collaborates with the Executive Director Finance in the budgeting process, to secure resources and other desired outcomes; the Executive Director Human Resources on all people matters; the multi-disciplinary clinical workforce for planning and performance of the clinical workforce.

The Deputy Chief of Clinical Operations maximizes operational efficiencies of Sidra by leveraging knowledge and feedback from centrally provided functional areas including Finance, IT, HR, Communications, and Support Services and translating this to opportunities. The post holder provides consistent business analytics for Patient Services including oversight of the fiscal budget, business modeling, cost and staff projections, market analysis, and identifying potential strategic partners and growth opportunities.  
Key Role Accountabilities:

OPERATIONS:

  • Total oversight of clinical operations across the Clinical Groups within Patient Services which includes all aspects of operational delivery, service expansion and management of any changes within the service.
  • Oversees setting of goals and operational targets across the clinical group to ensure driving of efficiency and effectiveness, measuring performance and launching improvement initiatives linked to the clinical management group objectives.
  • Coordinates and reviews of Performance Management information across Patient Services.
  • Oversees the clinical groups’ governance processes. Examples of this include management, governance, performance management processes, quality governance forum.
  • Provides operational direction, advice and leadership to implement services and developments across the different clinical management group.
  • Operationally leads and manages problems across the different Clinical Groups to resolution, including all associated risks, issues and related implications.
  • Ensures that corporate objectives are translated and cascaded into assigned portfolio. Works cooperatively and effectively with stakeholders across the Clinical Groups and corporate department to set priorities, monitor work schedules, monitor progress towards goals and tracks details, data, information and activities.  Addresses any variances and monitors outcomes. 
  • Liaises with CEO’s Office in preparation of Board and CET reports on behalf of Patient Services.
  • Manages the administration of on-call arrangements across Patient Services.
  • Ensures human, financial and physical resources across Patient Services are utilized effectively and efficiently, ensuring compliance with budget and performance targets.
  • Supports recruitment, retention and recognition activities.  Participates in candidate screening and interviewing.  Provides mentoring opportunities and supports succession planning in assigned portfolio.
  • Acts as the deputy for Chief of Patient Services on operational performance matters as needed. 

     

    SAFETY AND QUALITY:

  • Ensures the safety of patients and patient satisfaction across Patient Services by optimizing clinical throughput and quality of care.
  • Oversees the quality agenda across Patient Services through attending Clinical Group and Corporate Quality meetings, leading compliance with MOPH and JCI standards, leading compliance with Sidra Medicine policy and procedures, and demonstrating personal commitment to quality and patient safety.  Supports the operational side of Quality assessment and Improvement projects for the clinical group.
  • Responsible for Business Continuity across Patient Services.

     

    INNOVATION AND GROWTH:

  • Oversees continuous improvement projects across Patient Services that promote increased patient satisfaction, revenue enhancement and cost efficiency.
  • Analyzes market data and identifies business growth and development opportunities on behalf of the clinical group and in collaboration with the Chief of Patient Services.
  • Oversees performance development across portfolio.

     

    FINANCE:

  • Oversees the financial dashboard with identification of budgetary deviation with real time intervention and/or recommendations on high impact interventions to ensure that Patient Services remains budget neutral and – where appropriate – generate revenue.
  • Continually evaluates Patient Services progress with business and strategic plans, providing timely reports and recommendations to Chief of Patient Services to ensure the Group achieves its objectives and targets.

     

    LEADERSHIP / PEOPLE MANAGEMENT:

  • Acts as a role model in ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
  • Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization. 
  • Represents the Chief of Patient Services in their absence on all leadership and management issues (that are not medical or of a clinical nature).
  • Follows all Sidra policies and procedures and guidelines.
  • Identifies and analyzes the potential opportunity costs and benefits related to strategic partnerships on behalf of Sidra.
  • Assists in contractual engagement, and the subsequent monitoring and reporting of outcomes related to Sidra partnerships.
  • Aids in effective decision making by identifying and utilizing best practices to accommodate and facilitate service line operations, in accordance with Sidra policies and procedures. 
  • Facilitates information flow within Sidra across Clinical Groups and to external business units to ensure effective communication and the dissemination/feedback of workplace information.
  • Works collaboratively with clinical and administrative staff across the organization.

     

    STAKEHOLDER MANAGEMENT:

  • Supports Chief of Patient Services in establishing effective partnerships with both internal and external key stakeholders, local, national and international partners, by communicating with them in a timely, appropriate and effective manner. 

 

GENERAL:

  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra’s Values

 

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary
Qualifications, Experience and Skills - Selection Criteria:

 

ESSENTIAL

PREFERRED

Education

Master’s Degree in Business Administration, Health Care Management or equivalent Clinical Qualification OR Clinical Degree (Nursing, Medicine, Allied Health or related)

 

Experience

  • 10+ years’ experience as a Senior Executive within a Healthcare setting
  • Experience of successful change management
  • Experience of successful handling of large budgets
  • Experience managing operational aspects of outpatient and inpatient healthcare facilities at a senior level
  • Experience of managing large and diverse clinical teams, including performance management
  • Experience of delivering continuous improvement initiatives
  • Experience working in health care in the Middle East
  • Experience working in a children and women’s hospital
  • Experience working in as Chief Operating Officer/CEO in a healthcare organisation

Certification and Licensure

 

Project Management Certification (PMP of equivalent)

Professional Membership

 

 

Job Specific Skills and Abilities

  • Ability to successfully lead large teams
  • Ability to develop and implement complex strategies and operate in a challenging and changing work environment
  • Ability to cope with rapid and sustained change, competing demands and tight deadlines.
  • Demonstrates a willingness to be flexible, versatile
  • Ability to develop effective relationships with a range of stakeholders internally and externally
  • Natural leader who collaborates and inspires others to deliver great outcomes
  • Patient and family focused work ethos
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English

 

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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