Where Ambition and
Innovation Meet with Care

Job Details

SIDRA4869 - Specialist - Human Resources

Department: HRD Corporate Div
Division: HRD Corporate Dept
Contract Type: Full Time
Closing Date: 20-Jun-2019
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

DEPARTMENT/BRANCH PROFILE:

The Human Resources Division is made up of a number of complementary departments and strives to be recognized for its operational excellence and as a strategic business partner in the achievement of Sidra’s vision and mission and within its stated values. As part of this, the Business Partners and their teams work at an operational level to assist employees across the organization and at a strategic level to ensure that HR plans and activities are aligned to the needs of Line Managers and the business as a whole.

 

JOB SUMMARY:

The Specialist - Human Resources is the first point of contact for Sidra employees on non-payroll, Human Resources related matters for a designated functional area. The incumbent works in close conjunction with the management and provides support required to meet the strategic and retention goals of the organization; assesses employee relations issues and either takes direct action to resolve them or advises the Human Resources Executive Director on the possible options to address or close the matter. The position is a broad, varied, challenging Human Resources generalist role with short deadlines and the need to resolve issues to foster employee effectiveness, engagement, satisfaction and well-being. The Specialist - Human Resources coordinates provision of HR Data for Manager, HR Business Partner and HR Executive Director.

KEY ROLE ACCOUNTABILITIES:
  • Identifies areas of improvement in the Employee Relations processes and makes recommendations for improvements.

  • Provides recommendations to HRBP/ HRED regarding delivery of services by the department and coordinates all administrative aspects of HR processes and procedures in the division.

  • Acts as the first point of contact for employees with Human Resources-related issues that are not connected with payroll; serves as an advocate for staff and identifies solutions that will positively impact the employee experience.

  • Provides support to employees in interpreting and understanding policies and procedures.

  • Assesses a relevant issue or case; coordinates with and makes referrals to relevant Human Resource functional areas and provides the necessary follow up until the conclusion of the event.

  • Participates in the promotion and maintenance of effective communication, staff engagement and teamwork, communicates frequently with management and staff to remain abreast of and foster high morale and employee engagement.

  • Evaluates existing procedures and adopts methods and approaches, when necessary, to leverage on them

  • Assesses and monitors organizational sickness and turnover rates and trends, and provides feedback and suggestions to management. Utilizes data provided by other Departments such as those gleaned from staff satisfaction surveys, and monitors Sidra activity against international trends and practices for retention.

  • Supports management and employees with conflict resolution.

  • Works with management and employees on performance-related issues.

  • Liaises with and provides guidance and coaching to employees on grievances, escalating issues to the Human Resources Director as necessary.

  • Investigates issues that might lead to formal disciplinary action being taken against an employee.

  • Assists with the production of letters for employees for various government or external agencies.

  • Liaises with employees during their off boarding process to ensure a smooth departure with no unforeseen issues with the authorities, banks or any other third party.

  • Updates HR Information System as required.

  • Produce HR reports for HRBP and HRED.

  • Maintains a professional demeanor and upholds the organizational values at all times

  • Acts as a role model for staff and assists in promoting and sharing knowledge via mentorship/ preceptorship programs.

  • Follows all policies and procedures.

  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

  • Performs other related duties as assigned.

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL

  • Bachelor’s degree in Business Studies/ HR or a related subject.
  • 5+ year’s generalist HR experience in a multi-cultural environment.
  • Demonstrated ability to work effectively within an international and multi-cultural environment.
  • Demonstrated ability to build mutually beneficial and strong relationships with internal stakeholders.
  • Ability to empathize with individuals and their situation.
  • Ability to communicate effectively across the organization and at different levels.
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English

PREFERRED

  • CIPD

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

By submitting your CV or job application, you acknowledge that any personal or other information you supply to us may be used by Sidra to assess, evaluate and check your candidacy. You further acknowledge that we may make copies, reproduce, organise, modify, and analyse the information supplied for the purposes of making a selection decision.

You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.

We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

I have read the Privacy Policy