Where Ambition and
Innovation Meet with Care

Job Details

SIDRA4399 - Manager - Insurance

Department: Revenue Cycle Div
Division: Revenue Cycle Dept
Contract Type: Full Time
Closing Date: 10-Mar-2018
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery


The Finance division contributes to the realization of Sidra’s vision by providing strategic direction, stewardship and excellence of service.

Finance includes the following core functional areas:

  • Financial Services
  • Reporting, Planning and Budgeting
  • Corporate and Treasury Finance
  • Patient revenue, billing and insurance
  • Business Process Improvements

Finance provides services to departments across the organization and also works with external partners at both operational and government level.


The Manager – Insurance manages Sidra's contracts and relationships with Insurance agencies and other providers in the area of insurance verification and patients’ eligibility. Manages supervisors to ensure the smooth operation of the department. Takes part in policy meetings relating to these areas. Makes recommendations as appropriate to the Assistant Director Patient Billing & Insurances.

  • Responsible for the overall efficient functioning of the Insurance Verification and Eligibility Department
  • Acts as the primary interface with other departments regarding all matters pertaining to the IV & E department
  • Ensures effective communication with all internal and external stakeholders, including insurance providers, patients and their families and regulatory authorities
  • Responsible for the hiring, onboarding and training of new staff in the department
  • Addresses complaints and resolves issues and problems in a timely and effective manner
  • Ensures staff are kept up to date with any issues, trends or changes regarding insurance and benefits
  • Manages the department’s resources – human, fiscal. operational and capital
  • Ensures confidentiality of patient information
  • Recommends insurance products and programs when requested and appropriate
  • Provides reports to the Director as required
  • Participates in professional development activities and maintains professional affiliations
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra’s Values


In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.


  • Bachelor’s degree - Commerce, Health Information, or relevant discipline
  • 5+ years managerial experience in Healthcare or relevant position
  • Demonstrated experience with patient billing systems
  • Demonstrated ability with patient Insurance operations
  • Demonstrated experience with  claims eligibility verification processes, health data and procedures
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English


  • Knowledge of ERP solutions (specifically Lawson ERP), Knowledge of Cerner

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

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We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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