Where Ambition and
Innovation Meet with Care

Job Details

SIDRA4396 - Patient Care Manager

Department: Children’s Hospital Clinical Management Group Dept
Division: Family Centered Services Dept
Contract Type: Full Time
Closing Date: 31-Jul-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

Department:

The Emergency and Urgent Care Center, headed by the Chief of Emergency, is responsible for all emergency and urgent clinical practice, research and education across the organization.

JOB SUMMARY:

The Patient Care Manager has a pivotal role in co-ordination and management of activities and resources of Access, works as a key member of the ED management team and assumes 24 hour accountability for overall management and for the delivery of quality Patient Care services to achieve optimal patient outcomes.

KEY ROLE ACCOUNTABILITIES:
  • Attends to patients’ family in case of resuscitation/trauma/difficult situation
  • Ensures patients’ satisfaction in the department and work with department staff to meet patients’ needs and expectation
  • Facilitates communication between patients and healthcare staff
  • Addresses patients’ concerns and issues and communicate them to the medical team and other higher Emergency Department administrators
  • Keeps an open communication with other medical facility in the country to facilitate patients transfer and address patients’ needs
  • Facilitates patients’ transfer to other facilities after liaising with the medical staff and ensuring availability of beds in the existing facility
  • Acts as an advocate for patients and families; addresses any issues that negatively impact on patient experience and care.
  • Leads and coordinates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in patient satisfaction. Monitors patient flow for ED patients. Takes effective action to address issues with the main stakeholders. Participates through team working and collaborative partnerships in identifying and implementing solutions.
  • Serves as a change agent as necessary.
  • Manages untoward incidents/complaints by effective and timely investigation ensuring lessons learnt are effectively communicated.
  • Communicates effectively with all staff in a manner consistent with their level of understanding, culture and background proactively seeking out solutions to improve communications and teamwork.
  • Upholds the organizational values at all times.
  • Follows all Sidra related policies and procedures.
  • Performs other related duties as assigned.
  • Assists in collecting key performance indicators for department.
  • Builds trusting, collaborative relationships with staff, peers, other disciplines, ancillary services, physicians, nurses and other medical staff for the best interest of patients.
  • Willing to cover in-house 24/7 service. 8hours /shift
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

Education

  • Bachelor’s degree in Social Studies or other related field

Experience

  • 2+ years’ relevant work experience post degree
  • Demonstrated management experience overseeing large numbers of patients

 

JOB SPECIFIC SKILLS AND ABILITIES:
  • Preferably female Qatari national
  • Demonstrated mature understanding of multicultural organizations and ability to work in such environment.
  • Demonstrated ability be a customer satisfaction oriented health care advocate.
  • Demonstrated team player skills
  • Demonstrated excellent communication skills, both written and oral
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English
Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

By submitting your CV or job application, you acknowledge that any personal or other information you supply to us may be used by Sidra to assess, evaluate and check your candidacy. You further acknowledge that we may make copies, reproduce, organise, modify, and analyse the information supplied for the purposes of making a selection decision.

You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.

We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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