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Job Details

SIDRA4133 - Patient Aide

Department: Foundational Clinical Services Management Group Dept
Division: Radiology Dept
Contract Type: Full Time
Closing Date: 23-Nov-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

DEPARTMENT/SERVICE PROFILE:

Diagnostic Imaging at Sidra Medical and Research Center offers a comprehensive range of routine and advanced Diagnostic Imaging procedures for women and children, equipped with state of the art technology in a completely digital imaging environment. The Diagnostic Imaging department is made up of the following services, delivered in accordance with best practice standards whilst being driven by ‘clinical evidence’ methodologies, in a patient-centered environment: General Radiography, Fluoroscopy, Mammography, Bone Mineral Densitometry, Ultrasound, Interventional Radiology, Intraoperative MRI, CT, Nuclear medicine, PET/CT.

JOB SUMMARY:

Working as part of Radiology’s multi-disciplinary team, the Patient Aide role, under the direction of the Manager Diagnostic Imaging Support Services, functions in an ancillary capacity to enhance both frontline and clinical staff efficiency and the patient’s experience. He/she will be assigned on rotation to front of house and to specific modalities. He/she will work with both clinical and non-clinical staff within the area to ensure the provision of courteous, efficient and timely patient centered care to patients, families and other internal and external visitors in both the Out- and In-Patient Radiology sites. Incumbent may perform other duties as assigned by the Manager Diagnostic Imaging Support Services.

Systems integral to Patient Aide workflows may include:

  • Cerner Scheduling System (limited)

  • RadNet application

  • Biometrics, including palm scanning technology.

  • Patient identification, including Real Time Locating System (RTLS) wristband technology.

  • Capacity management patient transportation application.

  • Car parking validation technology

  • Visitor management technology

  • IT hardware including document scanning and barcode reader equipment

KEY ROLE ACCOUNTABILITIES:
  • Ensures exceptional patient relation and communication towards a pleasant and efficient patient experience.

  • Observes and maintains patient privacy and confidentiality at all times.

  • Performs the Patient Identification process including patient wristbands, consistently.

  • Responds to any general, non-clinical questions solicited, or finds the most suitable staff member to answer.

  • Meets and greets patients as they arrive in Radiology and directs them to the appropriate reception and /or scheduling desks.

  • Escorts and directs patients to appropriate locality, waiting area and/or associated department/in-patient unit.

  • Escorts patients referred to financial counselors.

  • Provides transportation devices as required.

  • Able to move and lift patients using appropriate transfer devices, under clinical supervision.

  • Prepares patients (non-technical preparation) for procedures, including assistance to change into hospital gowns.

  • Prepares procedure rooms ready for imaging exams, as directed by the clinical staff.

  • Ensures procedure rooms are turned over between imaging exams to provide hygienic environment.

  • Assists the clinical staff with patients during imaging exams as required and keeps patients comfortable and at ease during the exams.

  • Ensures proper hand-over communication at all times to coordinate excellent patient care.

  • Assists with interpretation services if appropriate.

  • Assists the clinician with any required non clinical adjunctive tasks during interventional exams, such as biopsies.

  • Performs administrative tasks associated with patient exams, including but not limited to, data entry and document scanning of worksheets and forms.

  • Responsible for digitizing outside films and matching/uploading exams to PACS under the direction of CMIST.

  • Responsible for accurately copying patient imaging exams from PACS for patient referral elsewhere, under the direction of CMIST.

  • Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.

  • Adheres to and promotes compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.

  • Participates and complies with quality improvement programs and competency assessment initiatives for Radiology services.

  • Participates in mandatory training and actively practices continual professional development in alignment with Sidra’s professional development programs.

  • All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned.

  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

  • Adheres to and promotes Sidra’s Values

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL:

  • Healthcare Assistant Programme certification or agreement to complete such a course within a 3 to 6 months timeframe

  • Diploma in relevant field

  • 2+ years of combined frontline experience, encompassing customer services, reception, and patient aide/assistant experience

  • Strong organizational and time management skills

  • Excellent people skills

  • Demonstrated knowledge of medical terminology

  • Proficiency with Microsoft Office suite

  • Fluency in written and spoken English

PREFERRED:

  • 2 year Post graduate Certification/Diploma in Health care Specialty qualification

  • 2+ years combined frontline experience encompassing customer/hospitality service, reception, patient aide/assistant in a healthcare setup

  • Working knowledge in a Radiology Department

  • Spoken knowledge of Arabic language would be an added advantage




Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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