Where Ambition and
Innovation Meet with Care

Job Details

SIDRA4121 - Unit Clerks

Department: Multiple
Division: Multiple
Contract Type: Full Time
Closing Date: 14-May-2017
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

Once fully operational by mid-2018, Sidra Medicine will handle 275,000 outpatient appointments, 11,000 procedures, 100,000 emergency attendances and deliver over 9,000 babies per year, adding capacity to a rapidly growing population and delivering world-class specialist care.

The hospital will include 10 operating theatres, 400 beds, 100 percent single rooms with a private bathroom, a birthing center and an emergency department.

The Unit Clerk compiles processes and maintains the patient records. The incumbent provides secretarial and administrative support to the team as required.
KEY ROLE ACCOUNTABILITIES: • Compiles, processes, and ensures protection of patient records and data.
• Ensures the medical, administrative, ethical, legal and regulatory compliance for patient records.
• Manages the patient record for check-in, admission, patient care, physician orders, check out and discharge for the respective unit.
• Answers telephone and intercom calls and provides information or relays messages to patients and medical staff.
• Collects and records patient feedback and data to support Patient Satisfaction evaluation.
• Complies with policies, procedures and regulatory standards.
• Assists the Supervisor and Manager in the collection of information related to advanced research and reports required by the department.
• Meets deadlines and follows up on assignments under the supervision of the Supervisor/Manager.
• Identifies pertinent events affecting patient care, administration, quality of service within the Unit and reports them to the Manager / Supervisor.
• Provides suggestion on administration, patient records and other departmental procedures as required.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.






Diploma or Vocational Education in a related field.



  • 2+ years of similar experience.


  • Experience in hospital Informational Technology including Electronic MedicalRecord Systems.


Certification and Licensure




Professional Membership



Job Specific Skills and Abilities

  • Excellent organizational and time management skills.


  • Demonstrated ability to work in a fast paced environment.


  • Demonstrated ability to work in teams for projects and within the unit and cross-functionally.


  • Demonstrated ability to work in a multi-cultural environment.


  • Proficiency with Microsoft Office suite


  • Fluency in written and spoken English

Familiarity with Medical Terminology

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

By submitting your CV or job application, you acknowledge that any personal or other information you supply to us may be used by Sidra to assess, evaluate and check your candidacy. You further acknowledge that we may make copies, reproduce, organise, modify, and analyse the information supplied for the purposes of making a selection decision.

You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.

We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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