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Job Details

SIDRA4117 - Manager - High Risk Infant

Department: Nursing Operations Div
Division: Family Centered Services Dept
Contract Type: Full Time
Closing Date: 23-Mar-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

DEPARTMENT/SERVICE PROFILE:

The Medical Staff Services Department provides oversight of the quality of care, treatment and services provided by the practitioners credentialed and privileged through the Medical Staff process.  The Medical Staff Services Department assists physicians in providing leadership for the promotion of health care within the Sidra environment, with a particular focus on the health of women and children and patient safety at all of the facilities of Sidra.

 

JOB SUMMARY 

The Manager - HRIFU manages all daily operational aspects of the high risk Infant Follow up and supports the activities of the Clinical Service with administrative, clinical and educational tasks associated with operations. The Manager supervises nursing staff, respond to patient calls, and direct telephone support to callers, when needed. The Manager will also participate in the discharge planning process of high risk infants eligible for follow up in the program and ensure efficient and seamless transition of infants from in-patient to out-patient care.

KEY ROLE ACCOUNTABILITIES:
  • Serves as a professional and clinical role model for staff and acts as an advocate for patients and their families
  • Ensures that patient care is provided in accordance with established standards of nursing care, policies, guidelines and protocols of Sidra and the State of Qatar
  • Plans for safe staffing patterns, while meeting the patient's need for continuity of care. Analyzes processes and ensures staffing ratios and patient assignments are reflective of patient census, acuity, level of education, and capabilities of staff
  • Contributes to the development and delivery of Family Centered Services objectives using a continuous improvement paradigm.  Works collaboratively and creatively to achieve objectives by embracing new ways of working/practice through utilizing evidence or research and taking the lead in implementing changes as required
  • Develops key performance indicators for the unit
  • Manages budget for the unit and ensures that patient services are provided in a timely, efficient and effective manner by utilizing the resources (manpower, material and equipment) appropriately
  • Evaluates and ensures effective and efficient patient flow using a multi-disciplinary approach to facilitate a timely discharge/or transfer process to the next level of care or home
  • Identifies ideas that will improve the quality of patient care and issues that negatively impact on patient care outcomes, and implements solutions to demonstrate improvements in quality data and bench marks
  • Collaborates with clinical educators in planning, implementation and evaluation of patient and staff education requirements
  • Communicates effectively and efficiently with patients, families and colleagues, addresses patient complaints immediately and assists in the investigation of written complaints
  • Initiates changes/improvements based on patient feedback and patient satisfaction results
  • Promotes the effective orientation, precepting and support of new staff and students
  • Provides a welcoming work environment and monitors and tracks individuals progress
  • Ensures ongoing individual performance appraisals are objectively completed for staff members and assists with action plans arising from appraisals as necessary.  Provides clear feedback to team members in a manner that is conducive to maintaining and improving performance and counsels and/or disciplines staff when appropriate
  • Promotes retention of all staff by creating a healthy work environment that facilitates teamwork.
  • Treats colleagues, patients and visitors with dignity and respect at all times
  • Produces training needs analysis and ‘succession plans’ for the unit and supports nursing research
  • Applies problem solving techniques and evidence-based practice to unit related issues.  Evaluates and ensures appropriate escalation of issues to meet patient/staff needs and resolve conflicts
  • Establishes and maintains effective administrative processes on the unit, prepares reports and maintains records of activity and outcomes, and conducts unit meetings and maintains minutes
  • Develops, reviews and revises unit policies and procedures as required
  • Participates in organization-wide Performance Improvement activities and committees as assigned
  • Develops and sustains own knowledge, clinical skills and professional awareness and maintains a professional profile.  Provides documented evidence of performance and maintenance of skills consistent with position
  • Follows all Sidra related policies and procedures.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

 

ESSENTIAL

PREFERRED

Education

  • Nursing- BS Nursing

 

 

Experience

  • Previous neonatal experience, preferably outreach service
  • Completed subspecialty program in inCare of the sick and/or preterm infant
  • 5+ years’ experience in neonatal services post certification
  • Achievements in clinical care, research, education or administration
  • Previous senior administrative experience in neonatal services

Certification and Licensure

  • Licensure and specialty certification in primary field of education

 

 

Professional Membership

  • Professional licensing from home country and State of Qatar

 

Job Specific Skills and Abilities

  • Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to supervise, train, and assess performance of employees, clinical professionals and/or students within area of expertise.
  • Ability to develop and present course curriculum, educational programs, lectures, and workshops.
  • Knowledge of relevant laws, regulations, and operating policies and standards in area of specialty.
  • Proficiency with Toxicall
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English
  • Fluency in written and spoken Arabic

 

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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