Where Ambition and
Innovation Meet with Care

Job Details

SIDRA4089 - Senior Specialist Applications Analysis - SCM

Department: Applications Analysis Div
Division: Business & Financial Applications Dept
Contract Type: Full Time
Closing Date: 30-Sep-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

Department/ Branch Profile:

Sidra’s Information Technology Division aims to support Sidra’s strategy to be a world-class, digital academic medical facility by incorporating the most advanced IT applications in all clinical, research and business functions, and by providing high quality service at the point of care and the point of delivery.

Business & Financial Application Services source, implement, innovate, optimize, and support a broad portfolio of around 15 business substantial business applications that include our core ERP applications to support our Finance, Supply Chain and HR businesses; SAP SuccessFactors; CRM for patient experience; Datix incident reporting; CAFM facilities management; medical licensing; Service-Now for HR Service Desk. We are also activiely sourcing and implementing new applications that will expand our portfolio and deliver new capabilities and performance to Sidra.

Job Summary:

The Senior Specialist Applications Analysis - SCM provides high quality services to our SUPPLY CHAIN AND PROCUREMENT business partners and other  business department stakeholders involving the Sidra procure-to-pay and materials management processes and integrated system flows, to deliver and support solutions to current and future business needs, as well as providing innovations and proposals for process and system improvements to achieve new capabilities, scalability, efficiency, and resolutions to key pain areas.

The specialist will :-

  • Understand business pain areas.
  • Create solutions
  • Review business requirements
  • Build Requirements Statements with the business
  • Design solutions
  • Work with development teams and vendors to build solutions.
  • Design and execute test plans internally and with the business.
  • Achieve the required approvals and sign-offs
  • Provide functional overviews for the business as needed
  • Problem solve
  • Perform planning
  • Own customer communication on behalf of the BAS team
  • Work with the business on adoption strategy and planning and monitor success and adoption.
  • Work with the BAS team and line manager on new application initiatives and RFP and procurement evaluations.
  • Take a lead role in the implementation of new applications working closely and facilitating vendor resources to achieve the desired Sidra functionality and business outcomes.
  • Provide support and incident resolutions where applications are not functioning as required.
  • Raise tickets with vendors to provide fixes and patches to key incidents.
  • Keep abreast of new versions and new functionality that creates opportunities for Sidra.
  • Engage with vendors and be part of RFP evaluations for new applications.

 

This role will interact with many business departments within Sidra and interact both at a user level and also operational directors.

 

  • The impact of this role is extensive. It impacts business capability and service delivery. It impacts employees. It impacts patient services.
  • The systems and solutions and enhancements that we and this role design and deliver can and have saved Sidra millions of dollars in efficiency savings that otherwise would require significant headcount increase within the business as we scale to full operational capability.
  • When involved in the sourcing and procurement process of new applications this role will contribute to business case assessment and vendor solution evaluations. Typical contracts for new applications can be as much as $500K.
  • The specialist plays a key role in the implementation of any new applications, changes, or enhancements, delivering new capabilities and cost savings to the business, as well as working on business adoption and benefits realization of delivered solutions.

 

Key Role Accountabilities:
  • Defines requirements and works with the development team to build, design test plans, and work with the business to achieve sign-off for deployment to production.
  • Participates in assessments and opportunities for new application solutions to present to the business.
  • Explores business risk or pain areas to design technical solutions that can add value to the business as well as achieving scalability of process and cost savings. 
  • Acts as the central knowledge point in the BAS team for any SCM application needs and understanding and uses that knowledge to support and inform the team as a whole.
  • Supports the BAS application portfolio of applications and all of its complex integration to other external systems.
  • Acts as the major point of contact to stakeholders within the Business departments.
  • Analyzes user requirements and challenges to create technical solutions that add value to the business as a whole.
  • Contribute and support new BAS projects as a functional SME and domain expert.
  • Works closely with third party application providers as required to deliver Sidra business outcomes.
  • Creates functional designs for new requirements or changes
  • Works with other Sidra application teams around the integrated systems and business processes to enable fully integrated business flows.
  • Resolves issues that impact the efficiency and accuracy of a business process where technical intervention can provide business improvement and impact efficiency.
  • Takes opportunities to increase the knowledge base of the team by sharing business and functional knowledge both in formal sessions and in all interactions.
  • Ensures accurate status reporting and timely delivery.
  • Works with the project managers to plan overall projects and ensure the team of analysts and development and the business achieve the planned timelines without delays.
  • Plans and facilitates the business where needed to perform testing  and adoption activities for new deliverables and functions.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra’s Values

 

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.
Qualifications, Experience and Skills - Selection Criteria:

 

 

ESSENTIAL

PREFERRED

Education

Bachelor’s Degree Level Qualification in a relevant field

 

Experience

  • 3+ years of relevant Lawson/Infor experience.

    AND

  • 2+ years of other relevant ERP applications such as Oracle, SAP (or 5 years Infor)
  • Good understanding of relevantbusiness functions and processes.
  • Business domain knowledge and experience within the Procure-to-pay and materials management Supply Chain.
  • In depth knowledge of the procure-to-pay lifecycle, including the financial and GL transactions.
  • In depth knowledge of inventory management principles, such as re-order point fulfillment, stock requisitioning, stock counting, stock valuation, costing methods.
  • Proven experience of working directly with business functions or clients on-site and leading the process of requirements solicitation, documentation, and solution design.
  • Demonstrated experience of planning, managing and executing a significant test plan involving business resources.
  • Good understanding of relevantbusiness functions and processes.
  • Worked on at least one full lifecycle implementation of a major HR application.
  • Proven experience of working in a support function operating with Service Level Targets.
  • Proven experience of delivering technical outcomes working closely with development teams or third party vendors.
  • Demonstrated experience of working with application vendors.
  • Has worked on site with businesses or clients in Europe, North America, or GCC.
  • Demonstrated knowledge of system development methodology, project management and applications support methods and standards.
  • Experience in a Healthcare environment
  • Consulting skills gained from working for an application vendor or partner, or consulting group.
  • Experience working in a SCM business role
  • Experience of a Computer Aided Facilities Management System.

Certification and Licensure

 

  • Certified Infor Consultant
  • PMI or Prince 2 at foundation level

Professional Membership

 

 

Job Specific Skills and Abilities

  • Significant business domain knowledge within Finance
  • Expertise in the Lawson V10.
  • Expertise in using Lawson upload tools
  • Demonstrated ability to write queries as part of problem solving.
  • Demonstrated expertise in interfacing to 3rd party systems.
  • Demonstrated expertise in working within applications support frameworks, based around service levels.
  • Good analytical and problem solving skills.
  • Understanding of test planning, structure, test execution and reporting.
  • Understanding of customer relationship and how to work well with customers.
  • Demonstrated ability to document effective and accurate requirements and specification documents.
  • Ability to lead medium size delivery teams of mixed skills and departments to deliver on a single business outcome.
  • Demonstrated ability to work to deadlines
  • Proficiency with Microsoft Office suite including Vision and Microsoft Project.
  • Fluency in written and spoken English

 

 

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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