Where Ambition and
Innovation Meet with Care

Job Details

SIDRA3348 - Social Worker I

Department: Allied Health Div
Division: Support Services Dept
Contract Type: Full Time
Closing Date: 31-Dec-2017
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

Once fully operational by mid-2018, Sidra Medicine will handle 275,000 outpatient appointments, 11,000 procedures, 100,000 emergency attendances and deliver over 9,000 babies per year, adding capacity to a rapidly growing population and delivering world-class specialist care.

The hospital will include 10 operating theatres, 400 beds, 100 percent single rooms with a private bathroom, a birthing center and an emergency department.

Department Profile:

The Allied Health Department is a diverse mix of professions and services working together to provide patients with the comprehensive care that they require. Allied Health will provide services to neonatal, pediatric and adolescent patients of all specialties, as well as obstetrical and gynecological patients.

The vision of the Department of Allied Health is to provide outstanding care, rehabilitation, and patient/ family support through the provision of high quality clinicians and services working in an interdisciplinary environment that integrates education, research, and innovation into its model of care


Job Summary:

The Social Worker I provides family centered support services to women, children and families to cope with both acute and chronic illnesses. The Social Worker I is responsible for implementation of continuing care, referral processes, and maintains a strong internal and external customer focus. Social Worker I works collaboratively with social work, case coordinator, other disciplines, programs, departments, and organizations for accomplishment of these duties.

The Social Worker I provides evidence-based patient care by integrating research with practice. Promotes continuous improvement and helps to generate innovative ideas within social work practice. Maintains a commitment to life-long learning and creates, utilizes and/or disseminates new knowledge to patients and their families, the public and other internal /external health professionals.  The incumbent is responsible for ensuring that all duties are carried out to the highest possible standard.

The Social Worker I participates in the provision of teaching of colleagues and mentoring of students on wide range of subjects within the clinical field.


Key Roles & Responsibilities:
  • Conducts patient and family needs assessments by methods such as interviewing the woman/child and family, obtaining relevant information, gathering social data regarding the child and family and formulation of discharge plan of care, in accordance with professional practice standards and Sidra policies and procedures
  • Supports the woman/child and their family by understanding the nature and treatment of the presenting issues by providing internal and external referral options for discharge plan of care
  • Participates in complex discharge planning with the team, patient, family and community agencies by coordinating regular meetings to ensure smooth transition of care
  • Advocates for the child and their family or caregiver for resources within the hospital and the community by assessing the financial needs and works in coordination with community resources to meet these needs
  • Identifies, maintains and updates information on referral agencies and resources necessary for continuation of care for patients and families
  • Provides total individualized patient care as assigned according to the core standards of patient care and established policies and evidence based practices
  • Assumes accountability for assessing, planning, implementing and evaluating discharge plan. Assess current and potential discharge planning issues
  • Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve the goal
  • Documents all relevant information correctly, appropriately and in a timely manner related to the patient
  • Identifies and alerts members of the medical team to changes in availability of referral services
  • Liaises with the appropriate services in the community and provides transfer/discharge information
  • Educates the patient/family and other members of the health care team regarding the discharge services plan
  • Participates in community outreach activities e.g. school-based services, home care
  • Identifies social work research opportunities and participates in and/or develops and promotes research
  • Disseminates research and clinical findings through publications, presentations, seminars, etc
  • Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Social Work Supervisor or designee
  • Act as an advocate by empowering women/children and their families to make informed choices by providing them with information and support and directing to the relevant support services when appropriate
  • Promotes patient satisfaction as a team member by demonstration of extraordinary service
  • Utilizes a professional practice framework and evidence based care, identifies improvements while minimizing risks creating care that is optimal for Sidra patients and their families
  • Promotes a safe environment and safe patient care by embracing a safety culture and identifies areas of risk to Supervisor - Social Work Services. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections
  • Contributes to the achievement of cost efficiency savings for the service.  Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment and materials
  • Participates in service activities that contribute to excellence in outcomes, a positive patient experience and a healthy professional environment
  • Contributes to the achievement of clinical quality outcome indicators and patient satisfaction
  • Participates in service based performance improvement activities and organizational committees as assigned. Contributes to special projects/assignments linked to social work strategic priorities and professional practice model
  • Participates in the continued development, implementation, and evaluation of Sidra Policy and Procedures to align with international best practices
  • Liaises and works within an inter professional practice model to ensure high quality, holistic, and safe family centered care
  • Promotes and shares knowledge via mentorship/preceptorship programs in line with relevant research and evidence based practice
  • Participates in the development of programs that seek to measure outcomes and quality, including audit and research studies, under guidance, support and direction of senior staff
  • Participates in patient education programs
  • Develops and sustains (maintains) own knowledge, clinical skills (mandatory training) and professional (portfolio or profile) awareness. Provides documented evidence of performance and maintenance of skills consistent with position
  • Participates in new staff/student orientation aimed at developing organization competence. Acts as a preceptor/mentor for Social work students and new staff to enhance their competence
  • Demonstrates transcultural principles in social work practice
  • Performs other related duties as assigned
  • Maintains confidentiality of women and children at all times
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

  In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.


Essential Requirements:
  • Bachelor’s Degree in Social Work
  • 2 years of relevant clinical experience 
  • Registration as Social Worker and Licensure in country of origin
  • Member of leading Social Work association in country of origin
  • Demonstrated thorough knowledge of Social Work principles and practices
  • Demonstrated knowledge of Social Work theory and practice
  • Demonstrated ability to conduct and document a comprehensive discharge needs assessment
  • Knowledge of the developmental and social needs of children/families with medical, disabilities, and/or mental health conditions
  • Knowledge of child protection issues and relevant legislation concerning children
  • Demonstrated knowledge and ability to work with mental health issues
  • Working knowledge of other health care disciplines and their role in client care
  • Demonstrated ability to work collaboratively and effectively in an inter-professional environment
  • Demonstrated ability to communicate both verbally and in writing, and to deal effectively with co-workers, physicians, other health care professionals, clients and their families, and external agencies
  • Demonstrated ability to plan, organize and prioritize work
  • Demonstrated ability to deal with others in resolution of conflict issues
  • Demonstrated ability to teach Social Work students and other team members both formally and informally
  • Ability to present at in-services within the hospital and community
  • Demonstrated problem solving abilities
  • Knowledge of community resources
  • Demonstrated ability to advocate for families as they navigate the health care system
  • Working knowledge of research processes and methodology
  • Demonstrated physical ability to perform the duties of the position
  • Basic computer literacy to operate a computerized patient care information system
  • Demonstrated ability to apply and integrate knowledge and skills into practice
  • Demonstrated ability to teach, assess and develop educational materials for staff and patients
  • Evidence of effective communication skills
  • Experience in organizing data and generating thorough, accurate, timely reports
  • Effective team member
  • Motivated and enthusiastic
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken Arabic and English

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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