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Job Details

SIDRA3338 - Medical Interpreter

Department: Medical Administration Div
Division: Medical Services Dept
Contract Type: Full Time
Closing Date: 01-Jul-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

DEPARTMENT/BRANCH PROFILE:

The Department of Patient Experience ensures consistently patient-centered care by partnering with all clinical and non-clinical staff to exceed the expectations of patients and families. The Department serves as a leader, catalyst and advisory resource for patient experience initiatives across Sidra. The Department provides resources and data analytics; identify, support, and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care. The department’s major programs include interpretation services, guest relations and volunteer services

KEY ROLE ACCOUNTABILITIES:
  • Works with non-English speaking patients

  • Facilitates medical service by interpreting language between patients/families and health care providers accurately and completely by using international best practices.

  • Clarifies information that cannot be literally translated from one language into another in order to facilitate understanding between the health care provider and patients/families.

  • Ability to interpret over the phone if required.

  • Maintains a professional distance and non-judgmental attitude when providing interpreter services.

  • Carries out the required medical and non-medical interpretation activities for the assigned shift.

  • Maintains language assistance with clinical follow-up or discharge instructions.

  • Delivers dynamic language services from a diverse cultural perspective, to promote superior interpersonal communications with all stakeholders.

  • Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters)

  • Supports in selected organizational initiatives, where medical interpretation services are requested.

  • Collaborates with patient and family educators when required to assist in the provision of clear and concise educational literature in appropriate languages.

  • Actively contributes to maintaining high standards of quality, patient safety and ensures patient experience is maintained.

  • Keeps abreast of new language requirements and the need for additional interpretive needs.

  • Operates in compliance with interpreter and hospital policies and procedures, particularly those relating to patient confidentiality.

  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

  • High knowledge of local citizens’ preferences and high cultural awareness.

  • Maintains an organized and clean appearance in all work areas

  • Attends and participates in departmental / facility projects and initiatives, and wear Sidra’s uniform if requested

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.
QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL

  • Bachelor’s Degree in Interpretation and translation or Linguistics
  • 3+ years relevant experience in interpretation In a hospital environment performing all essential duties of a translator/interpreter
  • Completion of The Weill Cornell “Bridging the Gap” Medical Interpreter Training Program or equivalent Medical Interpreter Certification Program
  • Patient and customer focus.

  • Continuous learning and professional growth

  • Respects and relates well to people from varied backgrounds, diverse world views, and is sensitive to group differences.

  • pleasing personality

  • well groomed

  • High cultural awareness.

  • Personal ownership of services provided.

  • Effective communication.

  • Knowledge of medical terminology, anatomy, and physiology.

  • Demonstrated ability to create detailed and professional quality documents within sensitive time restraints.

  • Proficiency with Microsoft Office suite.

  • Fluency in written and spoken English and Arabic or other required language

PREFERRED

  • Master’s Degree in Arabic and English

  • Interpretation and Translation or Linguistics
  • 3+ years Experience working as a Medical Interpreter in a hospital or clinic setting
  • International medical interpretation certificate
Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

By submitting your CV or job application, you acknowledge that any personal or other information you supply to us may be used by Sidra to assess, evaluate and check your candidacy. You further acknowledge that we may make copies, reproduce, organise, modify, and analyse the information supplied for the purposes of making a selection decision.

You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.

We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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