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Job Details

SIDRA3105 - Senior Associate - Patient Access

Department: Outpatient Administration Div
Division: Outpatient Clinic Dept
Contract Type: Full Time
Closing Date: 28-Sep-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

DEPARTMENT/BRANCH PROFILE:

Sidra Medical & Research Center’s Department of Ambulatory Services will provide world class excellence in clinical care, teaching and biomedical research for the women and children of Qatar.  The Department of Ambulatory Services coordinates its Patient and Family Centered Services with Hamad Medical Corporation and collaborates in research and educational activity with Weill Cornell Medical College - Qatar.  The level of national interest and support in medical quality, education, innovative research and technology has already resulted in significant discoveries and highly functional research organizations that will collaborate with Sidra.

JOB SUMMARY:

The Senior Associate - Patient Access provides excellent patient-focused care while performing accurate and timely reception, scheduling and registration activities. The Senior Associate - Patient Access is highly experienced in Cerner Registration and Scheduling practices and is able to successfully arrange complex, multiple services. The Senior Associate - Patient Access demonstrates leadership abilities in addition to mentoring Associate – Patient Access.

KEY ROLE ACCOUNTABILITIES:
  • Registration – Performs accurate & complex registrations in ambulatory locations, with a goal of exceeding service department expectations. Completes complex work queues and quality data corrections assigned by management so that Revenue Cycle operations are not delayed.
  • Patient Identification – Consistently leads Patient Identification practices through the performance of accurate medical record selection.  Reports duplicate medical record numbers to management for further investigation to support patient safety goals. Reviews and validates printed wristbands with each patient and performs biometric validation.
  • Confidentiality - Observes and maintains patient privacy and confidentiality during all Patient Access operations.
  • Insurance Eligibility – Completes insurance eligibility successfully, which may require direct contact with the insurance company to support successful financial revenue results.
  • Scanning Requirements – Accurately scans Patient Identification cards, Insurance Cards, Vaccine Records, and Newborn Birth Certificates into the medical record to support patient safety goals and successful financial revenues results. Ensures insurance information is updated and accurate for each visit.
  • Biometric Process – Responsible for consistent and methodical implementation of the biometric system in Patient Identification practices which supports patient safety goals.
  • Performs Radiology Arrivals - Accesses RadNet worklist to ensure the arrival of the patient for the technologist.
  • Safety policies and procedures - Adheres to Radiation, MRI and surgery safety policies and procedures.
  • Signatures – Thoroughly explains all registration documents and captures patient signatures. Correctly notates forms in instances where the patient signature is unobtainable. Notates when parental consent is obtained over the telephone.
  • Prepares multiple consent documents – Organizes and prepares different Radiology consents for signatures between the technologist and the patient.
  • Patient Experience – Utilizes and leads  the department inpatient communications and interactions; in all telephone, email and/or during face-to-face patient encounters.
  • Scheduling Appointments – Accurately books multiple and complex appointments for patients in accordance with hospital requirements.  Upon booking each appointment, a pre-registration is required so that finance, nurses and clinicians may complete workflow components prior to the patient’s next visit. Ensures thorough and correct entry of data and patient information which supports patient safety goals. Performs complete and methodical pre-registrations. Books complex and diverse appointments, understanding the sequence of order with respect to diagnostic preparations. Schedules according to patient preferences when available.
  • Collecting Information - Digitizes and uploads imaging studies into radiology systems and copies imaging studies onto other media – for either patient or physician. Navigates in Radiology and Surgery systems as required or for the purpose of scheduling.
  • Patient Cash Collections – Assists with change fund detail and daily deposits. Systematically processes inpatient cash collections and issues a receipt. Ensures timely notification to Patient Access management of any collection / deposit issues at the end of shift.
  • Medical Necessity – Performs Medical Necessity and collects patient due as required supporting successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.
  • Wristbands – Leads in consistently performing Patient Identification practices, including the application of patient wristbands.
  • Performs other duties as assigned.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

ESSENTIAL:

  • High School Diploma
  • 2+ years' Cerner / Epic registration and scheduling experience
  • Ability to learn the following applications and utilize on a daily basis:
    • Biometric Application for patient identification Workflow
    • Cerner Patient Management functions (Registration & Scheduling),
    • Radnet / Surginet
    • Powerchart Order Entry
    • PACs, Document scanning into pacs
    • Medical Necessity process
    • Finance Payment System Workflows and receipting
    • Scanning documents into the PEARL record
    • Ad Hoc Transport request process
    • SMS Appointment Reminder process
    • Patient Portal Registration practices
    • MOI Data Integration workflows
    • QNB Counterfeit bill process and equipment
  • Data Entry Accuracy
  • Demonstrated understanding of Medical Terminology
  • Demonstrates experience in patient experience
  • Good Organization skills
  • Very good time management skills
  • Fluency in written and spoken English
  • Proficiency with Microsoft Office suite

PREFERRED:

  • Bachelor’s Degree in a relevant field
  • Minimum of 5 years Cerner / Epic Registration & Scheduling experience
  • CHAA Certification (NAHAM) – Certification of Healthcare Access Associate
  • NAHAM or AAHAM Certification
  • Arabic, Urdu or other language

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

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We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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