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Job Details

SIDRA3065 - Coordinator - Scheduling (Patient Access)

Department: Outpatient Administration Div
Division: Outpatient Clinic Dept
Contract Type: Full Time
Closing Date: 13-Sep-2017
Organizational Profile:

Sidra Medicine is a state of the art academic medical center that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is: “Sidra Medicine will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class: Patient and Family Centered Care Health Education Biomedical Discovery

Once fully operational by mid-2018, Sidra Medicine will handle 275,000 outpatient appointments, 11,000 procedures, 100,000 emergency attendances and deliver over 9,000 babies per year, adding capacity to a rapidly growing population and delivering world-class specialist care.

The hospital will include 10 operating theatres, 400 beds, 100 percent single rooms with a private bathroom, a birthing center and an emergency department.


Sidra Medical and Research Center Ambulatory Clinics provide women and children with high quality and culturally responsive healthcare service that promotes wellness and inspires patients to actively participate in their healthcare choices.


The Coordinator – Patient Access performs administrative scheduling functions with clinic appointment templates. S/he coordinates with IT and and other departments as required. S/he ensures scheduling workflows are smooth and efficient in their assigned locations.  S/he organizes all scheduling / template change requests in addition to reconciling template modifications and deletions. The Coordinator – Patient Access reviews appointment queue overflows and escalates concerns to the Patient Access management staff.

  • Coordinates scheduling template activities with Medical Staff Services physician credentialing, IT administration and clinic management and creates, modifies or removes the ambulatory scheduling templates as required.
  • Ensures onboarding physician templates are completed and submitted to IT one week in advance of the clinic start date.
  • Organizes all scheduling / template change requests in addition to reconciling template modifications and deletions. 
  • Resolves scheduling escalations from ambulatory staff and internal service departments
  • Monitors all scheduling queue volumes and priorities orders to ensure workflows and volumes are smooth and efficient
  • Notifies the Supervisor – Patient Access when appointment queues increase significantly, and directly assists in reducing queue volumes through the scheduling of patients.
  • Prioritizes approved schedule changes and initiates the placement of affected appointments into the displaced queue for rescheduling
  • Coordinates displaced queue workflow in advance of appointment service dates and informs the Supervisor – Patient Access of any outstanding issues.                          
  • Ensures daily clinic appointment confirmations are completed and non-responsive patients are pushed to the telephone confirmation queue
  • Tracks appointment confirmation data for Ambulatory Clinic Management
  • Assists with ensuring all appointment confirmations are completed no later than the evening before scheduled appointment dates
  • Notates concerns with patient contact information so that Patient Access are able to validate the information directly with the patient or family
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.



  • Bachelor's Degree in a related field
  • 2+ years' experience including 6 months of electronic scheduling experience in Healthcare.
  • Competent in Medical Terminology
  • Proficiency in healthcare scheduling
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English

Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
Privacy and Application Policy

To the extent permitted by applicable laws and regulations, Sidra Medical and Research Center ("Sidra" or "we") collect, use and disclose your personal information in accordance with the principles set out below.

By submitting your CV or job application, you acknowledge that any personal or other information you supply to us may be used by Sidra to assess, evaluate and check your candidacy. You further acknowledge that we may make copies, reproduce, organise, modify, and analyse the information supplied for the purposes of making a selection decision.

You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.

We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.

We would like to assure your application will be treated with due diligence and thank you for considering employment with Sidra.

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