Where Ambition and
Innovation Meet with Care

Job Details

SIDRA2289 - Supervisor - Care Coordination

Department: Allied Health Div
Division: Support Services Dept
Contract Type: Full Time
Closing Date: 29-Oct-2017
Organizational Profile:

Sidra Medical and Research Center is a state of the art academic medical center that will function to the level of the highest international standards.  Its clinical focus is on the specialty care of women and children.

Sidra’s Vision is:  “Sidra Medical and Research Center will be a beacon of learning, discovery and exceptional care, ranked among the top medical centers in the world”.

Achieving this vision will encompass three essential activities:

World Class:     Patient and Family Centered Care      Health Education        Biomedical Discovery

Sidra works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across  all three activities to raise the standard of health and health care throughout the State of Qatar.

Department Profile:

The Allied Health Department is a diverse mix of professions and services working together to provide patients with the comprehensive care that they require. Allied Health will provide services to neonatal, pediatric and adolescent patients of all specialties, as well as obstetrical and gynecological patients.

The vision of the Department of Allied Health is to provide outstanding care, rehabilitation, and patient/ family support through the provision of high quality clinicians and services working in an interdisciplinary environment that integrates education, research, and innovation into its model of care.

 

Job Summary: The Supervisor - Care Coordination coordinates daily and unit-based planning activities of Care Coordination Services, ensuring the efficient and appropriate utilization of services, applications of evidence based care, and safe care transitions. S/he is responsible for the recommendation, development and implementation of unit based policies and procedures and for keeping the Manager - Social Work and Care Coordination informed of both progress and potential problems. The Supervisor - Care Coordination carries a clinical workload and provides family centered support services to women, children and families to ensure effective transition of services.
Key Roles & Responsibilities:
  • Serves as a professional and role model for staff and is an advocate for patients and their families demonstrating behaviors consistent with the organizational/ education competency framework, Sidra values, policies, procedures and guidelines
  • Participates in planning and program direction in accordance with organizational and departmental goals and objectives
  • Provides supervision and guidance to staff ensuring that all care is provided in accordance with Divisional Core Standards and established policies and procedures
  • Evaluates and ensures that individualized discharge planning needs are assessed on admission
  • Ensures an inter-professional approach to facilitate a timely discharge or transfer to the next level of care or home
  • Ensures safe patient care by making patient assignments based on patient acuity and skill mix
  • Evaluates and ensures that clinical documentation, diagnoses and plans of care are integrated and effective in delivering an individual plan of care
  • Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk
  • Demonstrates an understanding of evidence-based healthcare methodology and its ability to positively impact patient outcomes
  • Participates in the integration and evaluation of research into practice
  • Utilizes outcome measures to evaluate effectiveness of care through the review of data and the questioning of inconsistencies
  • Works towards the achievement of agreed key performance indicators for self and unit
  • Identifies patient care issues and/ or strategies to improve and positively impact on the quality of care and patient outcomes
  • Collaborates with the Manager - Social Work and Care Coordination and Clinical Educators in planning, implementation and evaluation of patient/ family and staff education
  • Applies problem solving techniques and evidence based solutions to service related issues. Evaluates and ensures appropriate escalation of issues to meet patient/ family/ staff needs and resolve conflicts
  • Communicates effectively and efficiently with patients, families and colleagues, addresses patient/ family complaints immediately and assists in the investigation of written complaints
  • Ensures the effective orientation, precepting and support of new staff and students
  • Provides a welcoming work environment and monitors and tracks individuals’ progress
  • Contributes to the employee performance appraisal cycle objectively and assists with action plans arising from appraisals as necessary
  • Counsels and/ or disciplines staff when appropriate
  • Supports the retention of all staff by creating a healthy work environment that facilitates teamwork, and treats colleagues, patients/ families and visitors with dignity and respect at all times. Ensures relevant information is communicated to all staff effectively and efficiently
  • Maintains effective administrative processes in the service and reviews and revises service policies and procedures as required
  • Contributes to the achievement of cost efficiency savings in the service and maintains an awareness of resource utilization, exercising care in the ordering and use of equipment and materials
  • Reports equipment failures, safety and security issues, and/ or reduction of supply inventory
  • Supports the achievement of successfully implementing clinical information systems at unit level
  • Leads Performance Improvement activities and committees on the service as assigned
  • Develops and sustains own knowledge, clinical skills and professional awareness and maintains a professional profile
  • Provides documented evidence of own performance and maintenance of skills consistent with position
  • Deputizes for the Manager - Social Work and Care Coordination as required
  • Follows all organizational policies and procedures
  • Acts as an advocate by empowering  women/ children and their families to make informed choices by providing them with information and support and directing to the relevant support services when appropriate
  • Demonstrates trans-cultural principles in care coordination practice
  • Promotes patient satisfaction as a team member by demonstration of extraordinary service
  • Initiates, establishes and maintains therapeutic relationships and rapport with women/ children and families in a high-paced acute clinical setting and paces interventions as needed
  • Performs other related duties as assigned
  • Maintains confidentiality of women and children at all times
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this early operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

Essential Requirements:
  • Bachelor’s Degree in Social Work, Nursing, or Related Health Care field; Master's preferred
  • 5+ years of experience inclusive of 2 years progressive management experience
  • Strong clinical expertise across the competencies of Care Coordination
  • Experience in Care Coordination leadership/ supervisory roles/ responsibilities
  • Demonstrated ability to manage multiple tasks including direct clinical work and administrative responsibilities
  • Registration and Licensure in Country of Origin
  • Member of leading professional association in Country of Origin
  • Demonstrated thorough knowledge of Care Coordination principles and practices
  • Demonstrated ability to apply and integrate knowledge and skills into practice
  • Ability to effectively supervise staff and through positive leadership skills and provide consistent and supportive feedback for personal and program improvement
  • Ability to make leadership decisions to simultaneously provide the best patient care and support hospital-wide strategic plans
  • Ability to provide assessments regarding individual and family care needs across the health care continuum
  • Ability to design and implement interventions to meet individual patient and family needs and enhance coping with transitions
  • Ability to function as a collaborative member of the interdisciplinary team and communicate and advocate for patient/ family needs within this team
  • Demonstrated ability to teach, assess and develop educational materials for staff and patients
  • Evidence of effective communication skills
  • Experience in organizing data and generating thorough, accurate, timely reports
  • Effective team member
  • Motivated and enthusiastic
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English
Sidra’s Organizational Values:
  • Trust: Being competent; acting consistently, reliably and predictably; acting with honesty and integrity; respecting patient, employee and commercial confidentiality; delivering on commitments
  • Care: Acting with empathy, kindness and compassion; being humble; listening and responding; acting with cultural sensitivity; Caring for patients and staff
  • Teamwork: Sharing information and knowledge and learning from demonstrated expertise; being respectful, and thereby earning respect of others; acting with professionalism; leading and following; collaborating and being accessible
  • Transparency: Frequent and honest communication; open access to information for decision making; willingly acknowledge shortcomings; speaking up about concerns; publishing performance indicators
  • Innovation: Freedom to innovate; welcoming ideas and encouraging creativity; supporting talent; creating confidence; celebrating successes
  • Efficiency: Providing measurable value; using data to drive decision making; having and achieving clear goals; building processes that work; continuously improving outcomes in patient and family care
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